You activate the CTV app by linking it to your existing television provider account. This process uses a website and an activation code to unlock content on your streaming device or smart TV.
What You Need First
Before you start, gather a few things. You need a compatible device with the CTV app installed, such as a smart TV, Roku, Apple TV, or an Amazon Fire TV Stick. You also must have a subscription with a Canadian television provider that includes CTV. Have your login username and password for your provider’s website ready. Finally, you need a second device with an internet browser, like your phone or a computer, to complete the activation.
The Activation Steps
Follow these steps to connect your account. The process moves between your television and your second device.
First, open the CTV app on your streaming device
Try to sign in or play a video that has a lock icon. The app will then show you a unique activation code on your TV screen. This code is a temporary key that connects your TV to your account. Keep this screen open on your television for the next step.
Now, move to your computer or phone and open a web browser
Go to the website ctv.ca/activate. This is the official portal for activating the app.
The webpage will have a text box ready for your code. Carefully type the activation code from your TV screen into this box. These codes are case-sensitive, so enter them exactly as they appear. After you enter the code, select the button to continue.
After submitting the code
the website shows you a list of Canadian television providers. Scroll through this list and select the company you use for your TV service. This list includes major providers like Bell and Rogers, as well as many smaller companies. Selecting your provider tells CTV who will verify your subscription.
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Next, the site sends you to your television provider’s login page
This page is hosted by your provider, not CTV, so it is secure. Enter the username and password for your provider account. This action proves you are a paying subscriber with access to the CTV channel and is the final step to confirm your access.
Once you log in, your provider sends a confirmation back to CTV. You will see a success message on the website, and your TV screen will update. The CTV app refreshes, and you are signed in. You can now watch all the on-demand shows and live streams included in your television package.
Understanding the “Account”
It is important to know that you are not creating a new “CTV account” with its own password. Instead, you are using a process called authentication. The CTV app uses your television provider subscription to give you access. Your provider account is the key to unlocking the content. This is why you must have a subscription with a participating company. If you change TV providers, you will need to repeat this activation process.
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Solving Common Problems
Sometimes issues happen. If the website says your activation code is invalid, it probably expired because codes only last a few minutes. Go back to the CTV app on your TV and get a new one. If you cannot find your provider on the list, it means they do not support CTV app activation. You cannot use the app with that provider. For login trouble, use the “Forgot Password” link on your provider’s site to reset your credentials. CTV cannot help you with your television provider password.